Privacy Policy

01 Who We Are

SkyGo.ca is a Canadian-owned travel agency operating as a sole proprietorship in the Province of Ontario, Canada. We provide travel planning services including flights, hotel bookings, vacation packages, and cruise arrangements.

Business Name: SkyGo.ca
Province: Ontario, Canada
Website: www.skygo.ca
Email: [email protected]

02 Information We Collect

We only collect personal information that is necessary to provide our travel services. We collect information in the following ways:

Information you provide directly:

• Contact form submissions — your name, email address, and phone number when you reach out to us via our website contact form
• Booking inquiries — travel preferences, destination requests, travel dates, group size, and budget information you share when inquiring about travel arrangements
• Communications — any information you include in emails or messages you send to us

We do not collect payment card information through our website. Any payment processing is handled separately and securely through approved payment channels.

We do not collect data through cookies, analytics platforms, or any automated tracking tools.

03 How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your travel inquiries and contact form submissions
• To research and prepare personalized travel options, quotes, and itineraries for you
• To communicate with you about your booking or inquiry status
• To fulfill your travel booking arrangements once confirmed
• To comply with our legal and regulatory obligations as a travel agent in Ontario

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

04 Disclosure of Your Information

We may share your personal information only in the following limited circumstances:

• Travel suppliers — airlines, hotels, cruise lines, tour operators, and other travel providers strictly as necessary to complete your booking
• Legal requirements — if required by law, court order, or government authority in Canada
• Business transfers — in the unlikely event that SkyGo.ca is sold or transferred, your information may form part of the transferred assets, subject to the same privacy protections

Any third-party travel suppliers we work with are required to handle your information in accordance with applicable Canadian privacy laws.

05 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Inquiries that do not result in a booking — retained for up to 12 months, then securely deleted
• Completed bookings — retained for 7 years as required by Canadian tax and business record-keeping regulations
• Email correspondence — retained for the duration of our business relationship and up to 2 years after

When your information is no longer needed, it is securely deleted or anonymized.

06 Your Rights

Under PIPEDA and Canadian privacy law, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you
• Right to correction — you may request that inaccurate or incomplete information be corrected
• Right to withdrawal of consent — you may withdraw your consent for us to use your information at any time, subject to legal or contractual restrictions
• Right to complain — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

07 Cookies & Tracking

Our website does not currently use cookies, analytics software, or any form of automated visitor tracking for our own purposes.

Our website may use scripts provided by third-party travel service partners (such as Travelpayouts) to enable travel search functionality. These third-party tools may operate under their own privacy policies and cookie practices. We encourage you to review the privacy policies of any third-party services you interact with on our site.

08 Third-Party Links

Our website may contain links to third-party websites, including airline websites, hotel booking platforms, and travel resources. These websites have their own privacy policies, and we have no control over their content or practices.

We are not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policy of every website you visit.

09 Security

We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at [email protected].

10 Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete it.

Travel bookings for minors are handled through their parent or legal guardian, who provides consent on their behalf.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

You also have the right to contact the Office of the Privacy Commissioner of Canada if you are unsatisfied with our response: